Terms and Conditions

Thank you for visiting the Sofia’s Collection website. Our aim is to make your online shopping experience with Sofia’s Collection as straightforward and enjoyable as possible. These are the Terms and Conditions for Sofia’s Collection, please read them carefully.


  • ‘Measurement’ means Length (top to the end of the item is measured) X Width (widest part of the item is measured)
  • ‘Us’, ‘we’, ‘our’ and ‘its’ refers to Sofia’s Collection.
  • ‘You’, ‘your’ refers to user or prospective customer of the website.

1.Descriptions and Images

  • Sofia’s Collection tries to describe the items as accurately as possible, including images and measurements. Although care is taken to ensure that colours are consistent with that shown in the images, colours will vary slightly due to conditions when the photo was taken. We don’t want you to be unhappy with any of your purchase – we want you to know exactly what you are getting. If you would like more details about an item then please contact us, and we will be glad to help you clarify any aspect you may wish. Please note that some images may be larger than the actual size of the item, this is so we can show you the finer details within the piece. If this is the case the actual measurements, will always be detailed, for your understanding & clarity.
  • Sofia’s Collection reserves the right to supply their goods subject to variations in actual dimensions and specifications, without prior notice, as the items are made individually by hand,  and dimensions can differ slightly according to the beads used.

2.One Off Items(limited edition)

  • Some of the items sold at Sofia’s Collection are one-off’s, and so multiple items can’t be ordered. However, if there is a specific item you wish to order more of please contact us and we’ll do our best to help.


  • All contracts of an online sale made by or via Sofia’s Collection shall be deemed to incorporate these terms and conditions, and  shall prevail over any other terms.
  • By submitting an order form, you are making an offer to purchase goods, which, if accepted by Sofia’s Collection, will result in a binding contract. We will confirm that we have accepted your order by confirmation email. All orders are subject to acceptance and to availability of the goods ordered. We are entitled to refuse any order placed by you until we have expressly accepted it. This may happen, for example, if an item is not in stock or is otherwise unavailable. Although our aim will always to be outline clearly the status of stock in advance of purchase. Sofia’s Collection will inform you of any cancellation as soon as possible following receipt of your order.
  • If we are unable to supply an item, we will contact you by email. We will refund any payment made or offer alternatives for any item if it has been sold. It may be possible to make a similar piece depending on the availability of suitable stones, crystals and findings.


  • By ordering a product, you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check them regularly before ordering products, in case there are any changes.
  • You undertake that all details you provide to us for the purpose of purchasing goods or services offered on our web site are correct.
  • If you do not give the relevant information and we encounter any problems due to it, or the funds get transferred to the bank account due to it. Sofia’s Collection reserves the right to take the PayPal fee off the total of the refund. This is to cover the costs of the PayPal transfer fees.


  • All the items on this website are priced in British Pounds(GBP).
  • We reserve the right to change prices without prior notice.


  • Payment must be made in full prior to us shipping your order.
  • All the debit/credit card transactions are processed through the highly respected secure payment service PayPal. Where you can be confident your payment will be dealt with securely. You do not need a PayPal account to make a purchase. You may pay by credit card through the PayPal/Credit Cards option, or you may use an existing PayPal account.
  • Please note that we do not see your financial details at any point. Once the payment has been authorised you will receive a confirmation email from Sofia’s Collection and usually Paypal also.

7.Copyright and disclaimer

  • The design of all jewellery shown on this website is subject to copyright. Under no circumstances copying of the designs is permitted.
  • The content of the pages of Sofia’s Collection website is for your general information and use only.
  • All rights, including copyright, in the content of these Sofia’s Collection web pages, are owned or controlled for these purposes by Sofia’s Collection. In accessing the Sofia’s Collection web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way, the content of these Sofia’s Collection web pages for any purpose whatsoever, without the prior written permission of Sofia’s Collection.
  • Sofia’s Collection does not accept liability for any errors or omissions, and reserves the right to change information, specifications, or descriptions of listed goods, products, or services on the website.
  • Sofia’s Collection does not accept liability for any indirect, or consequential loss arising from the use of the website, or for any products or services purchased from the website. Sofia’s Collection will only be liable for direct loss up to a maximum total of the product or service purchased in respect of any claim.
  • Sofia’s Collection reserves the right to modify, alter, amend or update these terms and conditions at any time, and you agree to be bound by such modifications, alterations, amendments or updates.

8.Errors and Omissions

  • Sofia’s Collection makes every effort to ensure that all prices, stock availability and descriptions quoted on its website are correct and accurate. However it is inevitable that mistakes will occasionally occur. In the case of an error or omission that has an effect on a customer’s order, Sofia’s Collection will contact the customer to inform them of the error and include the correction in the invoice.

9. Links 

  • We are not responsible for any direct or indirect consequences of linking to another website from this website.

10. Cookies

  • A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages on our web site and to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit. We use cookies so that we can give you a better experience when you return to our web site. For further information about cookies and how they are used, please visit www.aboutcookies.org

11. Applicable Law

  • Your use of this site and its Contents will be governed by the laws of England and you submit to the exclusive jurisdiction of the courts of England and Wales in respect of any legal disputes relating to these terms and conditions

12. Delivery

  • Any date stated for delivery is an estimate only. Sofia’s Collection makes every effort to despatch goods on time, but does not accept liability for failure to deliver within the stated time
  • Sofia’s Collection shall have no liability for any failure to deliver goods you have ordered, or any delay in doing so, or from any damage or defect to goods delivered, that is caused by any event or circumstance beyond our reasonable control.
  • In the event of a postal strike Sofia’s Collection will do its very best to get your parcel delivered at the earliest possible opportunity. Although, delays should be expected on postal strikes, and Sofia’s Collection is not accountable for this.
  • Delivery is deemed to take place when the goods are delivered to your nominated address. Ownership of the goods, all risk associated with the goods including loss, breakage and damage and all other risks shall pass to you on delivery.
  • For International orders, once your order/s has been posted we do not take responsibility for the actions taken by Customs in their delays or their charges. It is sparse however possible for Customs to open packages and charge ‘Customs Charges’ to you; If not paid by you and the package is returned back and received by us, then you may request a refund excluding the original postage cost. In case where you want us to resend any packages that have been returned to us by the Postal system or by Customs, then you are liable to pay the postage charges again. We are not liable for the policy put in place or the actions taken by Customs.
  • All orders will be processed and posted to the address supplied by you. Sofia’s Collection is not liable for incorrect address details being provided by you. As we are an online based store only, it is inevitable that on occasion, packages will be mishandled by the Postal company. This is beyond our control. Lost or severely delayed packages will only be reimbursed or resent upon our receiving reimbursement from the Postal Company as we do not claim liability for mistakes made on their part. After we submit your claim form for you, we are unable to take further action until the postal company approve the Claim for reimbursement that we make on your behalf. Claims forms may only be submitted after the time period fixed by the Postal Company, that is, 15 working days within the UK and one month for international destination parcels.

13. Customer Service

  • We have always worked hard to maintain a personal relationship with our customers. In fact, we rely on your feedback to ensure that we are providing a quality service. If you are dissatisfied in any way or have a suggestion to make, we want to hear from you. Please feel free to contact us.
  • This web site is operated by Sofia’s Collection. Our principal contact is via email at sales@sofias-collection.com, where we will endeavour to reply to all messages within two business days. By setting up a Sofia’s Collection account, you are agreeing that email will be used as the standard means of communication.

The above terms and conditions are subject to change and do not affect your statutory rights.